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If the device still does not work, go to the next step. Refer to Using Microsoft System Restore (Windows 10, for more information.

Microsoft System Restore : If the USB device was previously working, then subsequently became unusable, try Microsoft System Restore to go back to a time prior to when the device failed.

Go to Windows Update (in English) and follow the on-screen steps to check for updates, and opt in on all recommended and optional driver updates.

Windows Update : Running Windows Update checks for operating system updates required for your computer.Important! The software will not detect the printer during the installation, if the USB cable is already plugged into your computer when you launched the installer.ĭid you follow the steps within this document, HP PCs - Troubleshooting USB connections (Windows 10, 8).? Hi need to ensure you're taking the necessary precautions. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.

Notebook Hardware and Upgrade Questions.